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F.A.Q.

Choose the package that suits you best.

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1. Go to “My Account” page.

2. In the side menu of the page go to “Support Center”.

3. Choose your ticket type:

File service or General question.

*If you choose File service ticket type, you have to select the specific file service which you refer to in your ticket.

4. Type the message of your ticket.

5. You can upload an attachment file to your ticket if necessary.

6. Send ticket.

7. Manage your tickets:

You can manage all your tickets on the “Support Tickets” page.

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1. Upload File

You can go to our File Service page directly from the home page by pressing the button “Upload file”.

You can also find our File Service page in the side menu “My File Service” in your account.

2. Choose your file

Choose your file or drag it to the file upload box .

If you also have an ACM file, you must upload it to the ACM box.

3. Enter the required information about your vehicle

Type, Make, Model and ECU type.

4. File check

The system will check if the file can be processed automatically, or manual processing is required.

5. File Processing

Manual file processing:

You must complete the required information about your car. Also, you can choose additional tuning options, add extra information regarding you car, upload an image or add a comment if necessary.

Automatic file processing:

Some ECU types can be processed automatically by the system. In this case you don’t have to complete the car information yourself, the only thing you have to do is to choose your tuning options and parameters.

6. Send your file

Before sending your file you should agree to the terms and conditions, privacy policy and no refund policy.

Also you can choose the option to receive a call when file is ready. You must enter you phone number as following: “+” , country code ex: “1” , your phone number ex: “111-111-1111”.

You can’t use “00” instead of “+”, otherwise the call won’t be sent!

7. Download Files

On the “Download Files” page you can track all your orders and get your ready files. You can search for a specific order by the brand, model and type of the vehicle or by the id of that order. You can download your ready files as well as the original ones.

You can go to the “Download Files” page directly from the home page of the site.

Also, you can go to the “Download Files” page through the side menu “File Service” in your account.

8. Edit your orders

You can add extra DTC codes to your files for free even after they have already been modified.

*This feature is available only if your files have been processed automatically by the system.

 

 

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This tuning option deactivates the SCR ( Selective catalic reduction ) and removes the AdBlue  system from the vehicle’s engine control unit. After removal, you don’t have to care about refilling the urea tank anymore, the performance of your vehicle increases and you avoid increased costs for repairs of your vehicle. Deactivating the SCR system is intended exclusively for use off public roads.

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This option installs an ALS to the vehicle’s engine control unit. The anti-lag system (ALS) is a method of reducing turbo lag or effective compression used on turbocharged engines to minimize turbo lag on racing or performance cars. It works by delaying the ignition timing very slightly to balance an inherent loss in combustion efficiency with increased pressure at the charging side of the turbo. This is achieved as a small amount of fuel/air mixture escapes through the exhaust valves and combusts in the hot exhaust manifold spooling the turbocharger creating higher usable pressure.

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This option offers a removing solution for the GPF (Gasoline Particulate Filter) and for the OPF (Other Particles Filter) as well as for catalyst light indicator from the dashboard.

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This option removes the catalyst light indicator from the dashboard.

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This tuning option removes the DPF system from the vehicle’s engine control unit. After removal, the vehicle drives like a system with DPF, without error messages and without the engine indicator light lighting up.

By removing the DPF system, you avoid increased maintenance and replacing expenditure.

Deactivating the DPF system is intended exclusively for use off public roads.

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Individual deletion of fault codes.

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This tuning option offers an electronic solution for converting you vehicle to E85 (Ethanol) fuel.

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This tuning option removes the EGR system from the vehicle’s engine control unit. After removal, the vehicle drives like a system with EGR, without error messages and without the engine indicator light lighting up.

By removing the EGR system you avoid increased consumption and increased maintenance and repair costs.

Deactivation of the EGR system is intended exclusively for use off public roads.